Third Party Email Connections

We’re happy to report that as of 8pm last night the service issues when using emails on 3rd party connections like Outlook, iOS and Thunderbird were resolved.

All emails sent and received during this time will have been queued and sent/received after a period of time.

We’re really sorry for the inconveniece this caused.

If you continue to have any issues, please call our support team from 9am on 01243 913 913.

Our Open X-Change email engineers are working on a fix and will continue to do so until normal service is resumed.

Webmail is working as expected so please login here to send and receive emails normally:

https://www.toolkitwebmail.co.uk/

Any emails sent & received during this period are being queued and will send/land in inboxes in due course.

We’re really sorry again for this outage and will update this status page as soon as we know more.

We are aware of an issue affecting sending/receiving in Third party mail services such as Outlook, Thunderbird and Mobile apps. Open X-Change, the email platform powering our email service, are aware of this and investigating the issue.

While this is being resolved please use Webmail to send/receive, as it is working as normal:

https://www.toolkitwebmail.co.uk

We will update this page as soon as we know more.

We’re sorry for any inconvenience this causes.